Refund & Returns Policy
Our commitment to your satisfaction.
1. Returns Eligibility (Factory Faults Only)
At Ekeson Gadgets, we ensure every device undergoes strict quality control. Returns are strictly accepted for factory faults only. We do not accept returns for any issues arising from personal handling, including but not limited to physical damage (drops, cracks), liquid/water damage, unauthorized repairs, or electrical surges.
2. Return Windows
Depending on the category of your device, our return and exchange windows are as follows:
• High Grade UK Used Devices: Eligible for return within 1 Week (7 Days) of delivery.
• Brand New Devices: Eligible for return within 1 Month (30 Days) of delivery.
Devices must be returned in their original packaging with all accompanying accessories and documentation intact.
3. Strict No-Refund Policy
We operate a strict no-refund policy. Valid returns within the respective return windows will be honored with an exchange or replacement of the same value.
Exception: Cash refunds are only issued in the event of a verifiable billing error, such as a double payment or an excess payment made during checkout.
4. Return Process
To initiate a return for a factory fault:
• Contact our support team immediately upon noticing the defect.
• Provide your original receipt and a description/video of the issue.
• Once approved, our technical team will inspect the device upon its return. If the defect is confirmed as a factory fault, your replacement will be processed.
5. Inspection & Verification
All returned devices are subject to thorough diagnostic testing by our technicians. If a returned device is found to be fully functional, or if the damage is determined to be personal/inflicted, the device will be returned to the customer and no exchange will be granted.
At Ekeson Gadgets, we ensure every device undergoes strict quality control. Returns are strictly accepted for factory faults only. We do not accept returns for any issues arising from personal handling, including but not limited to physical damage (drops, cracks), liquid/water damage, unauthorized repairs, or electrical surges.
2. Return Windows
Depending on the category of your device, our return and exchange windows are as follows:
• High Grade UK Used Devices: Eligible for return within 1 Week (7 Days) of delivery.
• Brand New Devices: Eligible for return within 1 Month (30 Days) of delivery.
Devices must be returned in their original packaging with all accompanying accessories and documentation intact.
3. Strict No-Refund Policy
We operate a strict no-refund policy. Valid returns within the respective return windows will be honored with an exchange or replacement of the same value.
Exception: Cash refunds are only issued in the event of a verifiable billing error, such as a double payment or an excess payment made during checkout.
4. Return Process
To initiate a return for a factory fault:
• Contact our support team immediately upon noticing the defect.
• Provide your original receipt and a description/video of the issue.
• Once approved, our technical team will inspect the device upon its return. If the defect is confirmed as a factory fault, your replacement will be processed.
5. Inspection & Verification
All returned devices are subject to thorough diagnostic testing by our technicians. If a returned device is found to be fully functional, or if the damage is determined to be personal/inflicted, the device will be returned to the customer and no exchange will be granted.